Customer Service Policies

We pride ourselves in having the best customer service in the industry. Whether it’s placing an order, or inquiring about a technical issue, you will always be greeted by a friendly voice who will work to quickly address your needs. The following statements pertain to customer service and our eCommerce site. Please note that online orders are for U.S. customers only. For international orders, please contact us directly or visit our Global Network page to find a distributor.


Our customer service professionals are available from 7 AM to 7 PM CST, Monday through Thursday, and 7 AM to 5 PM CST on Fridays. Orders may be placed by the following methods:

Toll-Free: 1.888.796.1923 (US & Canada only)

International: +806.796.1923

Fax: 806.796.0059


Orders placed by 4:00 PM CST will be shipped the same day unless specified otherwise by your customer service professional. Standard shipping is 2nd Day delivery on UPS. Due to our volume discounts with UPS, our 2nd Day rate is usually less than standard ground shipping, and assures better tracking and customer support. Overnight delivery is available at discounted rates as well. Saturday delivery is not available.


We make it easy for you. We accept all major credit cards, or domestic orders may choose payment terms of Net 15 with no credit check or additional paperwork. Payment terms of Net 15 are available for phone orders only. All payments are in US Dollars.


Prices are subject to change. However, we will make every effort to notify you in advance of a change. We offer the following discounts on bulk purchases:

Membranes, Bone Graft Materials, & Sutures:

Buy 5 Boxes, Get 1 Free

Buy 12 Boxes, Get 3 Free

Buy 30 Boxes, Get 10 Free

*Mixing and matching different membranes or different sutures is permitted; the least expensive product will be credited as the free box.


All of our products are 100% guaranteed. If you are not completely satisfied with any of our products, call us and we will arrange for a replacement, exchange, or refund.

Exchange & Return Policies

Unopened boxes may be returned within 30 days from the invoice date for a full refund. Opened boxes may be returned for product exchange within 90 days of invoice date. Call customer service for return authorizations.


We know how frustrating back-orders are, so we carry enough inventory to ensure that, statistically, we have your product on hand 99% of the time. In the event of a back-order, we will notify you at the time of your order and give you an estimated ship date.

Mailing Address

Osteogenics Biomedical, Inc.

4620 71st Street Building 78-79

Lubbock, TX 79424